Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers Nexus has managed to get some answers following a face-to-face discussion with the company, but the Asus RMA process still has plenty of work to be done.

Asus‘ issues with returns and repairs go deep. We covered the obscene graphics card repair bill it sent out to a customer just last month, and its response to a hardware flaw in the ROG Ally has also left a bad taste in people’s mouths.

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