Borderlands 4 debuted with largely good reviews from critics as well as some brutally negative reviews on Steam about optimization problems with the PC port. Gearbox Studios CEO Randy Pitchford has been one of his game’s most outspoken defenders, and he has disputed players’ accounts about performance problems in Borderlands 4. Pitchford has also continued to be vocal on social media in the face of pushback from fans.
The majority of Pitchford’s messages have included instructions and tips about how to get Borderlands 4 to perform better on PC and consoles. However, Pitchford’s frustration with his fan interactions has boiled over a few times. In the post below, Pitchford suggests that a player should “get a refund from Steam if you aren’t happy with it,” before making an analogy: “I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari.” He also went on to offer optimization advice.
You can do whatever you want. The game is the game. Please get a refund from Steam if you aren’t happy with it. You made an analogy to a vehicle. I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari. If you tell me about your specification, I…
— Randy Pitchford (@DuvalMagic) September 16, 2025
In a later post, Pitchford noted that a patch is in the works for PS5 Pro users who are having issues with the game.